Build a Complete WhatsApp Commerce Bot for WooCommerce with Automated Order Management, Razorpay Payment Integration, and AI-Powered Customer Support Using n8n — No Coding Required

A comprehensive n8n workflow that enables customers to browse products, place orders, track shipments, and make payments directly through WhatsApp. This bot integrates WooCommerce, Razorpay payment gateway, and AI-powered customer support to create a seamless conversational commerce experience.

✨ Key Features

• 🛍️ Product Discovery: Share product URLs via WhatsApp to get instant product details, pricing, and stock status
• 📦 Order Creation: Place orders directly through WhatsApp with natural language commands
• 🚚 Order Tracking: Real-time order status updates and tracking information
• 📍 Address Management: Easy address collection and update through structured messages
• 💳 Payment Processing: Automated Razorpay payment link generation
• 🖼️ Payment Confirmation: Image/screenshot upload support for payment verification
• 🤖 AI Support: OpenAI-powered general customer support for queries
• 📱 Multi-scenario Routing: Intelligent query detection and routing

🔧 Prerequisites

Required Accounts & Services

1. n8n Instance (self-hosted or cloud)
2. WooCommerce Store with REST API access
3. Razorpay Account (for payment processing)
4. WhatsApp API Provider (e.g., WootSap or similar)
5. OpenAI API Key (for AI-powered support)

API Credentials Needed

• WooCommerce Consumer Key
• WooCommerce Consumer Secret
• Razorpay API Key & Secret
• WhatsApp API Token & Instance ID
• OpenAI API Key

📋 Setup Instructions

Step 1: Clone the Workflow

1. Download the entire JSON workflow
   

   WhatsApp N8N

2. In n8n, go to Workflows → Import from File/URL
3. Paste the JSON and import

Step 2: Configure WooCommerce Credentials

Replace placeholders in the following nodes:

• Fetch Product by URL
• Fetch Order
• Create Order
• Fetch Order by ID
• Update Order Address

Replace:

[YOUR-DOMAIN].com → your-store.com
[YOUR_WOOCOMMERCE_KEY] → ck_xxxxxxxxxxxxx
[YOUR_WOOCOMMERCE_SECRET] → cs_xxxxxxxxxxxxx

Step 3: Configure Razorpay

In the Create Razorpay Payment Link node:

1. Add HTTP Basic Auth credentials (Razorpay Key ID & Secret)
2. Update the callback_url to your store’s thank-you page
3. Replace [YOUR-DOMAIN].com with your actual domain

Step 4: Configure WhatsApp API

In the Send Message node:

• Replace [YOUR_WHATSAPP_API_TOKEN] with your API token
• Replace [YOUR_WHATSAPP_INSTANCE_ID] with your instance ID

Step 5: Configure OpenAI

In the OpenAI Model node:

• Add your OpenAI API credentials
• Adjust temperature (default: 0.7) if needed

Step 6: Activate the Webhook

1. Open the Incoming WhatsApp webhook node
2. Copy the webhook URL
3. Configure your WhatsApp API provider to send incoming messages to this URL

Step 7: Test the Workflow

1. Activate the workflow
2. Send a test message to your WhatsApp number
3. Verify responses are being sent correctly

🔄 Workflow Logic

Query Type Detection

The workflow intelligently detects different query types:

Workflow Branches

Incoming Message
    ↓
Extract Data → Detect Query Type → Route to Handler
    ↓                                      ↓
    ├─→ Product URL ────→ Fetch & Display Product
    ├─→ Order Lookup ───→ Track & Show Status
    ├─→ Create Order ───→ Create WooCommerce Order
    ├─→ Update Address ─→ Update Order → Generate Payment Link
    ├─→ Payment Image ──→ Acknowledge Receipt
    ├─→ Ask Order ID ───→ Prompt for Details
    └─→ General ────────→ AI Support Response
                              ↓
                         Send WhatsApp Message

💬 Customer Usage Examples

1. Browse Product

Customer sends:

https://yourstore.com/product/wireless-headphones

Bot responds:

✨ *Wireless Headphones*

💰 *Price:* ₹2,499
📦 *Stock:* ✅ In Stock

📄 *Description:*
Premium wireless headphones with noise cancellation...

�Cart *To order, reply:*
"Order product 567 quantity 1"

Product ID: 567

2. Place Order

Customer sends:

Order product 567 quantity 1

Bot responds:

✅ *Order Created!*

📋 *Order #1234*
🆔 *Order ID:* 1234

📦 *Items:*
1. Wireless Headphones × 1 = ₹2,499

🚚 *Shipping:* ₹120
💰 *Total:* ₹2,619

📝 *Next: Provide Shipping Address*

Reply in this format:
Order 1234
Name: [Your Name]
Address: [Street]
City: [City]
State: [State]
Pincode: [6-digit]

3. Provide Address

Customer sends:

Order 1234
Name: Rahul Sharma
Address: 123 MG Road
City: Mumbai
State: Maharashtra
Pincode: 400001

Bot responds:

✅ *Order Confirmed!*

📋 *Order #1234*

💰 *Total Amount:* ₹2,619

📍 *Shipping To:*
Rahul Sharma
123 MG Road
Mumbai, Maharashtra
PIN: 400001

💳 *Complete Payment:*
https://rzp.io/i/ABC123XYZ

⚡ Pay securely via UPI/Card/NetBanking/Wallet
✅ After payment, send screenshot for confirmation

🙏 Thank you for your order!

4. Track Order

Customer sends:

Track 1234

Bot responds:

📦 *Order #1234*

📊 *Status:* PROCESSING
📅 *Date:* 09/10/2025
💰 *Total:* ₹2,619

📦 *Items:*
1. Wireless Headphones x1 - ₹2,499

🚚 *Shipping:*
Rahul Sharma
123 MG Road
Mumbai, Maharashtra - 400001

✨ Being prepared!

💬 Need help? Just ask!

⚙️ Customization Options

Modify Shipping Cost

In Prepare Order Data node:

const shippingCost = "120.00"; // Change this value

Adjust AI Personality

In AI Agent node, modify the system message:

"You are a customer support AI assistant. Your job is..."
// Customize tone, style, and behavior

Add Custom Order Metadata

In Prepare Order Data node, add to meta_data array:

meta_data: [
  { key: "_whatsapp_order", value: "true" },
  { key: "_custom_field", value: "your_value" }
]

Modify Product Display Format

Edit the Format Product Info node to change how products are displayed.

🐛 Troubleshooting

Issue: Webhook not receiving messages

Solution:

• Verify webhook URL is correctly configured in WhatsApp API provider
• Check workflow is activated
• Test webhook URL directly using a tool like Postman

Issue: WooCommerce API errors

Solution:

• Verify consumer key and secret are correct
• Ensure WooCommerce REST API is enabled
• Check API permissions in WooCommerce settings

Issue: Razorpay payment link creation fails

Solution:

• Verify Razorpay credentials in HTTP Basic Auth
• Ensure amount is in smallest currency unit (paise for INR)
• Check Razorpay account is activated

Issue: AI responses not working

Solution:

• Verify OpenAI API key is valid
• Check OpenAI account has sufficient credits
• Review API rate limits

Issue: Phone number validation failing

Solution:

• Ensure phone numbers are in correct format (10 digits minimum)
• Check remoteJid format from WhatsApp API matches expected pattern

🔒 Security Considerations

1. API Credentials: Store all API keys as n8n credentials, not hardcoded
2. Phone Verification: The workflow validates phone numbers against order billing phone
3. Payment Security: Payment processing handled by Razorpay PCI-DSS compliant gateway
4. Data Privacy: Consider adding GDPR compliance measures for customer data

📊 Monitoring & Analytics

Recommended Additions

1. Error Logging: Add error handling nodes to catch and log failures
2. Analytics Tracking: Store order events in a database for reporting
3. Notification System: Alert admins for failed orders or payment issues
4. Customer Feedback: Add post-purchase satisfaction survey

🚀 Advanced Enhancements

Potential Features to Add

• Multi-language Support: Detect customer language and respond accordingly
• Product Recommendations: Suggest related products based on order history
• Promotional Campaigns: Send targeted offers via WhatsApp
• Inventory Alerts: Notify when products are back in stock
• Order Cancellation: Allow customers to cancel orders within a timeframe
• Review Collection: Request product reviews after delivery

📝 License

This workflow template is provided as-is for use with n8n. Ensure you comply with all API provider terms of service.

🤝 Support

For issues or questions:

• Check n8n community forum
• Review API provider documentation
• Verify all credentials and configurations

📚 Related Resources

• n8n Documentation
• WooCommerce REST API
• Razorpay API Docs
• OpenAI API Reference